Return & Exchange Policy
1. Return & Exchange Timeframe
You are entitled to request a return or exchange within 30 calendar days from the date of delivery of the Products. The delivery date shall be based on the logistics carrier's successful delivery record or the signed confirmation time on the delivery note. For Products with quality defects (such as unprovoked breakage of handles, leakage of foam cannons, damage to brush bristles without use, or wrong model/dimension delivery), the return and exchange timeframe is extended to 60 days from the delivery date. The return and exchange timeframe for pre-ordered or customized Products starts from the actual delivery date and will be additionally specified on the product detail page if there are special provisions.
2. Eligibility for Returns & Exchanges
2.1 Eligible Conditions
To apply for a return or exchange, the Products must meet the following conditions: 1) The return or exchange request is submitted within the specified timeframe; 2) The Products are in their original unused condition, with no signs of wear, use, or damage. For example, cleaning tools shall be free of stains, scratches, or deformation, and accessories such as nozzles, hoses, and instruction manuals shall be intact; 3) All original packaging (cartons, dust bags), tags, and accompanying accessories are intact and returned together with the Products; 4) Valid proof is provided, including the order number, photos or videos of the Products (to confirm the product condition or quality defects, especially for compatibility issues).
2.2 Ineligible Conditions
Returns and exchanges will not be accepted in the following circumstances: 1) Products that have been used, worn, modified, or damaged due to improper use, storage, or maintenance (such as deformation of plastic components caused by high temperature, damage to metal parts due to improper cleaning agents); 2) Products whose original packaging, tags, or accessories are incomplete or damaged, affecting product integrity confirmation; 3) Returns requested beyond the specified timeframe without legitimate reasons; 4) Products with normal color differences caused by display devices, lighting, or shooting angles; 5) Pre-ordered or customized Products that meet the agreed design and parameter standards and have no quality defects; 6) Products marked as "Final Sale" or "Non-Returnable" on the product page; 7) Products damaged due to force majeure (such as natural disasters, transportation accidents caused by uncontrollable factors) or man-made damage (such as intentional damage, improper assembly);
3. Return & Exchange Process
1) Application: Before the expiration of the return and exchange timeframe, log in to your account (or use the order number and contact email to log in to the guest center), enter the "Order History" page, select the relevant order, and click "Apply for Return/Exchange". Fill in the application form truthfully, including the order number, product name, reason for return/exchange (especially for compatibility issues, please indicate your equipment model), and upload relevant proof materials (clear photos/videos of defect details or compatibility mismatches are required for quality or compatibility problems). 2) Review: The review result will be notified to you via email or message within 2-3 business days. Eligible applications will receive a return authorization number (RA number) and the designated return warehouse address. 3) Return Shipment: Arrange the return shipment within 7 business days after receiving the return authorization. Please use shock-absorbing packaging materials (such as bubble wrap, foam) to wrap the Products to avoid secondary damage to fragile components (such as plastic handles, metal nozzles) during transportation, and clearly mark the RA number on the outer packaging. 4) Inspection and Processing: The warehouse will inspect the returned Products within 3-5 business days after receipt, focusing on verifying product integrity, quality defects, and compatibility issues. Qualified returns will be refunded within 3-5 business days via the original payment method; eligible exchanges will be shipped within 2-5 business days if the new product is in stock.
4. Shipping Costs for Returns
1) Seller's Responsibility: If the return is caused by product quality defects, wrong style/model/dimension, incompatible products (confirmed by technical verification), or shipping damage, the return shipping cost shall be borne by the seller. You can pay the shipping cost in advance and provide the logistics invoice for reimbursement. 2) Buyer's Responsibility: If the return is caused by personal reasons (such as change of mind, incorrect judgment of compatibility, or improper product selection), the return shipping cost shall be borne by you, and the original shipping fee is non-refundable. If the return application is rejected due to non-compliance with return conditions, the cost of returning the product to you shall be borne by you.
5. Special Provisions for Customized Products
For customized car cleaning tools (such as customized-size brushes, personalized pressure washer accessories), returns and exchanges are only accepted if there are quality defects or if the product does not meet the customized parameters confirmed by you. Before production, we will send the customized parameter confirmation form to you via email; once confirmed, no modifications to the parameters will be allowed. If the product does not match the confirmed parameters, you can apply for return or exchange; if the parameter error is caused by your own mistake, returns and exchanges will not be supported.
6. Policy Modifications
The right to modify or update this Policy is reserved. Any modifications or updates will be posted on the store's official page with the effective date marked. The modified Policy will take effect immediately upon posting. If you continue to use the store's services or place orders after the Policy is updated, it shall be deemed that you have accepted the modified Policy.